Cancellation Refund

When you place an order electronically through this website, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable laws regarding the sale and delivery of the purchased product.
Shipping costs, which are the product shipment expenses, shall be paid by the buyers.
Each product purchased will be delivered to the person and/or organization at the address specified by the buyer within a legal period not exceeding 30 days. If the product is not delivered within this period, buyers may terminate the contract.
The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with documents such as a warranty certificate and user manual, if any.
If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days from the date of learning this situation. The total amount must be refunded to the buyer within 10 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
If the buyer does not pay for the purchased product or cancels the payment in the bank records, the seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
If, after the product is delivered, it is determined that the payment was made with a credit card used unlawfully by unauthorized persons, and the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with shipping costs borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
If force majeure or unforeseen circumstances occur and the product cannot be delivered on time, the buyer will be informed. The buyer may request the cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the buyer cancels the order and has made the payment by wire transfer or EFT, the amount will be refunded within 14 days via wire transfer or EFT. If the payment was made by credit card, the product price will be refunded to the bank within 14 days of cancellation, but it may take 2-3 weeks for the bank to transfer the amount to the buyer’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
The buyer must inspect the goods/services before accepting delivery; damaged and defective goods/services (such as crushed, broken, torn packaging) should not be accepted from the shipping company. Goods/services accepted upon delivery will be deemed undamaged and intact. After delivery, the buyer must carefully protect the goods/services. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:
The buyer may exercise the right of withdrawal from the contract by rejecting the goods, without any legal or penal liability and without providing any reason, within 14 (fourteen) days from the date of delivery to themselves or to the person/organization at the address indicated, by notifying the seller via the contact information below.

SELLER’S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:
Company Name: 1 MOLA SEYAHAT ACENTALIĞI TURİZM REKLAMCILIK ORGANİZASYON GIDA SANAYİ VE TİCARET LİMİTED
Address: YENİSAHRA MAH. YILDIRIM BEYAZIT CAD. NO: 22 İÇ KAPI NO: 1 ATAŞEHİR/ İSTANBUL/ Turkey/ Turkey
Email: info@1molaturizm.com
Phone: +90 538 577 77 77

PERIOD OF THE RIGHT OF WITHDRAWAL:
If the purchased item is a service, the 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised for service contracts where the performance of the service has begun with the consumer’s approval before the withdrawal period expires.
The costs arising from the exercise of the right of withdrawal shall be borne by the seller.
To exercise the right of withdrawal, written notification must be sent to the seller by registered mail, fax, or email within the 14-day period, and the product must not have been used in accordance with the provisions of “Products for Which the Right of Withdrawal Cannot Be Exercised” in this contract.

EXERCISING THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to the third party or the buyer (if the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Returns of orders invoiced to companies cannot be completed unless a RETURN INVOICE is issued),
The return form, the box, packaging, and standard accessories of the products to be returned must be delivered complete and undamaged.

RETURN CONDITIONS:
The seller, within 10 business days from the receipt of the withdrawal notification and the product, must refund the total amount and any documents that put the buyer under debt, and may take back the goods within 10 business days or, if the product is determined to be ineligible for withdrawal, notify the buyer in writing (including SMS and email) with justification and reject the return. In this case, the seller’s payment obligation is void.
If the value of the goods decreases or the return becomes impossible due to the buyer’s fault, the buyer is obliged to compensate the seller’s damages in proportion to their fault. However, the buyer is not responsible for changes and deteriorations that occur due to the proper use of the goods or products within the withdrawal period.
If the use of the right of withdrawal causes the campaign limit amount set by the seller to fall below, the discount amount benefited from within the scope of the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
Products prepared in line with the buyer’s wishes or clearly personal needs, underwear bottoms, swimsuits and bikini bottoms, cosmetic products, single-use products, perishable or expired goods, products that are not suitable for return due to health and hygiene reasons if their packaging is opened by the buyer after delivery, products that are mixed with other products after delivery and cannot be separated by their nature, periodicals such as newspapers and magazines other than those provided under a subscription agreement, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables whose packaging has been opened by the buyer cannot be returned as per the Regulation.
Also, the right of withdrawal cannot be exercised for services whose performance has begun with the consumer’s approval before the withdrawal period expires.
Cosmetic and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) can only be returned if their packaging is unopened, untested, undamaged, and unused.

DEFAULT AND LEGAL CONSEQUENCES:
If the buyer defaults on payment by credit card, they accept, declare, and undertake that they will pay interest within the framework of the credit card agreement with the card-issuing bank and be liable to the bank. In this case, the relevant bank may take legal action and claim any costs and attorney’s fees from the buyer. In any case, if the buyer defaults on their debt, the buyer agrees to pay the seller’s damages and losses due to the delayed performance of the debt.